Where is Rive based?
Our headquarters and design studio are located in the heart of Mumbai, India. For more details about Rive’s journey, check out our About page.

I’ve placed an order – when will it arrive?
We know you're eager to receive your Rive piece. You will receive a tracking number once your order has been dispatched from our warehouse. The tracking information will be updated regularly as your package makes its way to you. If you have any concerns about your shipment, please contact the courier with your tracking number or reach out to us at orders@rive.com for assistance.

Will I be charged customs fees?
Customs fees may apply to orders shipped outside of the India. These fees are determined by your country’s customs authority and are not included in our shipping charges. You'll be notified of any applicable fees once your order reaches your country's border. Unfortunately, we cannot estimate these charges ahead of time. Please note that all customs fees must be paid before your order can be delivered.

What payment methods do you accept?
We accept Visa, Mastercard, and American Express, all secured by verified codes. Additionally, you can pay using any UPI apps and Google Pay for mobile transactions. Your payment details are secure, and no banking information is stored on our website.

What are your shipping rates?
Shipping rates are included in the order amount for all deliveries within India. For any deliveries outside India the delivery charges will be determined during checkout.

When will you restock?
Our designs are produced in limited quantities, making each piece unique. If an item is out of stock, then you could opt for a different design as these are limited designs. For the latest updates on restocks, consider subscribing to our newsletter.

I have an issue with my order
We’re sorry to hear that you’re experiencing issues with your order. Please contact our customer service team at orders@rive.com. We’re committed to resolving any problems promptly.

Can I return my order?
Yes, you can return your order within 3 days of receiving it. For detailed instructions on how to process a return or exchange, please visit our Returns and Exchanges section. Please ensure that the items are returned in their original condition.

Do you offer free returns?
At this time, we do not offer free returns. We recommend using an insured, traceable shipping method to return your items for added security.

I received a faulty item, what should I do?
We apologize for any inconvenience caused by receiving a faulty item. Please contact us at orders@rive.com with photos of the issue. Our team will review the situation and guide you through the return process.

Why was my order canceled?
If your order was canceled, you will receive an email explaining the reason. You will not be charged for any canceled items. For further assistance, feel free to contact us at info@rive.com.

Where is my refund?
Once we receive and inspect your returned item, we’ll process your refund within 7 days. You’ll receive a confirmation email once the refund has been issued. Please allow an additional 7-10 days for the funds to appear in your account, depending on your payment provider. If you have any concerns, please contact your bank directly.

How can I leave a review?
We would love to hear your thoughts! You can leave a review on Google or directly on the product page by scrolling down to the reviews section.